COMMITMENT TO OUR CUSTOMERS
At the heart of Northstar Automotive Group are three values that fuel Dealer Principal Blake’s longstanding passion for business and make the difference in our customers’ experience:
Why Choose Northstar Automotive Group?
We know and understand first-hand your desire to drive away in your new car, free of stress and painfully long turnaround times. Your responsibility to keep your vehicle safe, compliant, and in tiptop shape is ours to share.
It’s not just about all the open channels. We sit down, listen, and talk to you in person or digitally in order to know your challenges and how we can be your expert problem-solvers of choice. We reassure every existing customer or potential business by guiding you through the entire process of selling and servicing.
We do right by our customers, people, and partners. We are honest and accountable in all aspects of our dealings, including recommending the right vehicle model, carrying out NSW and Victorian safety checks, and assisting in finance & insurance requirements.
Since 1991, we walk our talk of excellence. This couldn’t be clearer and more evident in:
- A prestigious brand lineup, from brand-new Nissan and Hyundai cars to prestigious Mercedes-Benz units to quality used vehicles. These brands are positioned in 100+ countries and are tried-and-tested in longevity and value for money.
- Highly qualified technicians and a service loan program to accommodate ongoing maintenance and servicing needs
- A large selection of accessories, state-of-the-art machines, and a fully equipped workshop for service and parts on demand
- Finance and insurance services to get you and your vehicle covered during all seasons of life
- A personalised approach to customer service and relationship management – we’re just a phone call, email, social media message, or face-to-face consultation away
We view our customers from a lifelong perspective. They ride the family sedan in childhood. In their teenage years, they fall in love with their first car. They achieve their first successful deal in business or a promotion in the corporate world. Their tastes and preferences in cars and mobility machines constantly change and evolve – and we’re there to deliver only the best.
Through all these years and changing phases of life, Northstar Automotive Group aspires to be present and connect with you every step of the way.
Take the keys and together let’s go for a ride.